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We are HaloITSM Brazil
CRM Solution

HaloCRM: Serve every customer.
Anywhere, anytime.

Technology that revolutionizes customer service

Discover the platform that unifies your sales and support teams. Automate interactions, modernize your service, analyze customer data and integrate your communication channels.

Try it for free
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HaloCRM

Technology that revolutionizes customer service

The most complete customer experience platform for your company

HaloCRM offers a complete approach to customer service, integrating all essential functions into one system. This includes sales and support management, allowing teams to collaborate efficiently, sharing information and updates in real time. See what you can do with HaloCRM!

Benefits

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Full functionality from the start.

No blocks or additional charges for essential features.

HaloCRM is a robust omnichannel solution that connects Customer Service, Sales, and Marketing on a single platform. With it, your company gains a 360º view of customers for smarter decisions and faster service.
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Be present wherever the customer is

Complete service across multiple channels.

Be available on all channels your customers use Email, SMS, chat, phone and others: with HaloCRM, your team responds quickly and consistently at any point of contact.
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Intelligent support with flows and context

An intelligent support, prepared for any volume or process.

With configurable workflows and intuitive features, HaloCRM adapts to your team’s operations. All this with customer history and context always at your fingertips, making it easy to track and resolve interactions.
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Save time with smart automations

More efficiency with automations that optimize your operation.

Automate repetitive processes such as triage and prioritization of calls. Save time, reduce errors and free up your team to focus on the service that really makes a difference.
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Encourage self-service

Empower your customers to find answers independently.

HaloCRM offers features like knowledge base, chatbot, and customer portal, reducing staff burden and increasing user satisfaction.
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Native integrations with the tools you already use

Connect HaloCRM to solutions like Slack, Microsoft Teams, and Azure at no additional cost. Integration is quick and easy, and it helps you have a more productive workflow.
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Discover the full potential of HaloCRM

Technology that revolutionizes customer service

See HaloCRM in action! Schedule a demo with one of our resident experts (no boring sales pitches or long PowerPoints).

Talk to T4IT's team of experts now and request a demonstration:

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Why choose HaloCRM?

Launch quickly, easy to master and scale

Balance agent and customer happiness with the only all-in-one CRM tool, backed by true customer service experts.

Features designed with you in mind

Discover our most popular features, loved by agents and customers alike, and why HaloCRM is so easy to deploy, learn, and grow.

Omnichannel Support

HaloCRM lets you deliver exceptional support anywhere, keeping customers happy and connected by enabling agents to seamlessly move between any channel. Email, text, chat, social media, voice integration, and more are included as standard, with no-code integration options at your fingertips.

Self service

Gain freedom with a fully customizable, branded self-service portal to create an extension of your brand. Customers can access their existing queries, open tickets, use live chat or interact with a bot, and even find solutions in your own easy-to-navigate knowledge base.

Knowledge base

Build your knowledge base by turning agent solutions into articles with one click, or create dedicated content with detailed keyword indexing, rich formatting, and file attachments. Increase productivity and make information easily accessible internally and externally to increase customer satisfaction.

SLAs

Accelerate your response and resolution times with HaloCRM. Unlimited SLAs, color-coded priorities, as well as your own tailored response and resolution targets are included as standard. With auto-escalation rules and emails, using HaloCRM means SLAs will always be met and exceeded.

Collaboration

The best customer service teams know when two heads are better than one. Whether it’s bringing your colleagues’ attention to a conversation using our mentions feature, discussing a ticket in a collaboration tool like MS Teams or Slack, or even pushing a ticket to another team’s tool like HaloITSM, HaloCRM helps you increase productivity by working together.

Automation

Leverage automation and artificial intelligence with HaloCRM. With AI chatbots, an automation engine, and time-saving features like auto-scheduling, it’s easier than ever to simply focus on what you do best: providing amazing customer service.

playbooks

Take the guesswork out of customer support with HaloCRM playbooks. Create your own repository of helpful guides, resources, and canned responses to help your team perform at their best. Any content from the playbook is automatically suggested to your team as and when needed, resulting in faster responses and resolutions for your customers.

Context-Driven Support

Take the guesswork out of customer support with HaloCRM playbooks. Create your own repository of helpful guides, resources, and canned responses to help your team perform at their best. Any content from the playbook is automatically suggested to your team as and when needed, resulting in faster responses and resolutions for your customers.

Make customer service your greatest competitive advantage!

Everything you need to collaborate, automate, and communicate.

Whether automating a complicated process or helping agents work with colleagues on a customer inquiry, HaloCRM saves time and money with automation and collaboration features.

You are in good company! Over 100.000 people across 50 countries trust Halo Service Solutions to deliver world-class software.

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HaloCRM

Where every customer feels special!

Try customer service software today that works seamlessly with your team, boosting agent productivity with automation and reduced clicks.

Try it for free

T4IT is a company with a modern and connected vision. With a highly specialized team, we bring knowledge and innovation to your business. We are distributors and the main technical competence center for Halo in Brazil.

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